Delivery Manager is responsible for serving as the strategic interface with assigned business units for the purpose of business/IT strategy planning, development, solution discovery, service management, risk management and relationship management.

JOB RESPONSIBILITIES

• Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
• Provides leadership, organizational structure and resource management for multiple Engineering teams.
• Establishes and organizes application development plans aligned with the goals / strategies of the business staffed with appropriately skilled technical resources.
• Plans work for subordinates, monitors performance, and conducts performance appraisals. Interviews and makes recommendations for additional staff. Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Ensure project deliverables are accomplished on time and within budget.
• Communicates technical and operational issues to engineering and audit leadership in a timely manner.
• Ensure that all technology standards are adhered to while developing systems.
• Support business required technology freeze periods.
• Work collaboratively with business partners to define and ensure the completeness and accuracy of system / technical requirements.
• Communication between business, client, staff and engineering teams.
• Manages staff, teams, and matrix resources to meet service delivery SLAs
• Planning and management of projects supporting Enterprise areas.
• Solution enhancements improving performance / availability
• Management of hiring, training, motivating and evaluating staff.
• Setting scope, resources, priorities, deadlines and deliverable schedules
• Facilitating discussions and consensus among various stakeholders
• Maintenance and management of business relationships with clients and business partner organizations.
• Corporate application availability and delivery meets or exceeds negotiated SLA’s and business/client objectives.
• Contributes to the productivity of the organization through on-time completion of projects associated with meeting departmental objectives.
• Positive trending for customer satisfaction results.

KEY CONSTITUENTS

• Product Owner
• Scrum Master
• Business Analyst
• Delivery Team
• Technical working group

ATTRIBUTES AND BEHAVIOR

• Develops and maintains positive working relationships with others
• Shares ideas and information
• Assists colleagues unprompted
• Takes pride in the achievement of team objectives
• Has credibility with peers and senior managers
• Self-motivated – driven to achieve results
• Works with a sense of urgency
• High customer service ethic – is passionate about meeting customer expectations and improving service levels
• Keeps pace with change – acquires knowledge/skills as the business evolves
• Handles confidential information with sensitivity
• Exhibits behaviors consistent with Cotiviti Values
  • Customer-driven
  • Collaborative
  • Open
  • Accountable

RELEVANT EXPERIENCE & QUALIFICATIONS

• Masters or Bachelors in Engineering in IT/ Electronics / Communication / Computer Science / Information Systems.
• 13+ years of experience in IT development with minimum 6+ years of experience in application design activities.
• Exposure to Agile / TDD / BDD based development
• Exposure to business process workflow analysis such as JBPM, Mendix etc. experience preferred.
• Organizational skills with ability to be flexible and work with minimal direction
• Ability to work well independently and in a team environment.
• Troubleshoot bottlenecks and propose changes to fix them.
• Organizational skills with ability to be flexible and work with minimal direction
• Ability to work well independently and in a team environment.
• Troubleshoot bottlenecks and propose changes to fix them.

SKILLS & COMPETENCIES

• Excellent verbal and written communication skills
• Strong organizational skills and adaptive capacity for rapidly changing priorities and workloads
• Ability to work well independently and maintain focus in a highly dynamic work environment.
• Comfort in working with team members that are remote and located in the US, India or other geographies
• Ability to work within a matrix organization