The Senior Operations Engineer works primarily with enterprise customers of Edifecs Enrollment Management (ENR) products, proactively assisting them with post- implementation support, configuration, upgrade, troubleshooting and day to day operational management. Responsibilities include taking a proactive role working with the Engineering team and Customers to triage and resolve technical, and application-related issues which impact product performance in customer-specific environments, or issues that directly hamper a broader customer adoption of Edifecs products. In addition to working with customers, Senior Operation Engineer will work closely with cross-functional teams, including development, infrastructure, and business teams, to identify and resolve operational issues, implement improvements, and contribute to the overall success of the organization's technology ecosystem.
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